Shipping and Returns Details for In Store & Online PurchasesShipping and Returns Details for In Store & Online Purchases

Free delivery on all orders over $150 Frequently Asked Questions
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Free shipping to NZ addresses for orders $50 & over.

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Terms & Conditions

If for any reason we cannot supply your chosen item immediately or if a product is sold out we will contact you by phone or email, to advise you of the next availability or an alternative. If a refund is due, we will forward it to you without hesitation. We cannot guarantee the availability of all items.

Future Feet is committed to delivering your goods to you as promptly as we can. Where possible, your goods will be forwarded to you on the first working day on receipt of your order. Please contact us for specific delivery time frames for your order if necessary. 


New Zealand-wide courier delivery is free for all orders of $50 and over.

For orders of $49.99 and under, the freight charges are as follows:
New Zealand (Non Rural) - $8.00 incl. GST
New Zealand (Rural) - $12.00 incl. GST

If you've previously shopped with us in store, your email address may already be registered in our loyalty programme. Please log in with your email address as both the username and password. You'll then be prompted to change your password. If you're still having difficulty, please email us at to request a password reset.

Yes, we ship to Australia, and love to supply shoes to our Australian cousins! For Australia-wide delivery, shipping is free for all orders of $150 and above.

For orders of $149.99 and below, the following freight charges apply:
Australia - $25.00

We are able to ship to destinations outside of New Zealand and Australia, however please contact us at for a quote on shipping, as the cost of shipping depends on the size of the parcel and your destination. We are very happy to repackage orders where possible to minimise packaging and your freight costs - please just get in touch with us before placing your order for a quote on shipping to your home. 

We accept Mastercard, Visa and Laybuy for online payments. All prices are quoted in New Zealand dollars and are inclusive of GST.

Future Feet offers a loyalty programme for in store and online customers. For every $1,000 spent with us, you will earn a $50 Future Feet credit which is redeemable on your next purchase, in store or online. Online customers are automatically enrolled when registering on our website with their email address. There are no time constraints around the time taken to reach the target, or to redeem the store credit.


Items purchased from Future Feet, including sale items, may be returned for a refund within 30 days of purchase. Delivery fees are not refundable.


COVID-19 update: If your 30 day return period was due to end during the Level 3 or 4 lockdown periods, being 23 March 2020 to 13 May 2020, or your purchase was made during this lockdown time, your return period has been extended until 12 June 2020.


Items returned must be in new, unworn condition and complete with the original product packaging, and must be accompanied with a copy of your proof of purchase. Future Feet reserves the right to reject a request for a refund or exchange for any item that does not comply with our returns policy.


Items may be returned in person to one of our retail stores, or sent to:

Future Feet Returns

Shop 11, 1a Jervois Road


Auckland 1011



Please note that you are responsible for return shipping charges and assume any risk of loss, so we recommend opting for a tracked delivery or courier service when returning items to us. Your refund will be processed within three business days of us receiving your returned item and will be refunded back in the format of the original payment type.

Future Feet will meet all its responsibilities under the Consumer Guarantees Act. If you have a quality concern with a recent purchase, please email us at

Personal information provided to Future Feet (such as your email address or phone number) is used only for the purpose of fulfilling orders or providing information. We will never sell, trade or knowingly share your details with a third party for commercial use. From time to time, we may email you with news about special offers, products or services. You can opt out of receiving such communications from Future Feet at any time.

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