Terms and Conditions

Free delivery on all orders over $150 Frequently Asked Questions
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now free delivery for all NZ orders over $50 and all Australian orders over $150!

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Terms & Conditions

STOCK AVAILABILITY
If for any reason we cannot supply your chosen item immediately or if a product is sold out we will contact you by phone or email, to advise you of the next availability or an alternative. If a refund is due, we will forward it to you without hesitation. We cannot guarantee the availability of all items.

DELIVERY
Future Feet is committed to delivering your goods to you as promptly as we can. Where possible, your goods will be forwarded to you on the first working day on receipt of your order. Please contact us for specific delivery time frames for your order if necessary. 

NEW ZEALAND ORDERS

New Zealand-wide courier delivery is free for all orders of $50 and over.

For orders of $49.99 and under, the freight charges are as follows:
New Zealand (Non Rural) - $7.50
New Zealand (Rural) - $9.00

AUSTRALIA ORDERS
Yes, we ship to Australia, and love to supply shoes to our Australian cousins! For Australia-wide delivery, shipping is free for all orders of $150 and above.

For orders of $149.99 and below, the following freight charges apply:
Australia - $25.00

OTHER COUNTRIES
We are able to ship to destinations outside of New Zealand and Australia, however please contact us at sales@futurefeet.co.nz for a quote on shipping, as the cost of shipping depends on the size of the parcel and your destination. We are very happy to repackage orders where possible to minimise packaging and your freight costs - please just get in touch with us before placing your order for a quote on shipping to your home. 

PAYMENT
We accept Mastercard or Visa for online payments. All prices are quoted in New Zealand dollars and are inclusive of GST.

LOYALTY PROGRAMME
Future Feet offers a loyalty programme for in store and online customers. For every $1,000 spent with us, you will earn a $50 Future Feet credit which is redeemable on your next purchase, in store or online. Online customers are automatically enrolled when registering on our website with their email address. There are no time constraints around the time taken to reach the target, or to redeem the store credit.

RETURNS POLICY
Items purchased from Future Feet, in store or online, can be returned or exchanged within 30 days of purchase. You may either ship them back to the address below, or return them at a Future Feet store. Items must be in new, unworn condition and complete with the original product packaging, and returned with a copy of your proof of purchase or order confirmation. Please note that delivery fees are non-refundable. Refunds for online purchases will be processed within three business days of Future Feet receiving your returned order, and will be credited back to the credit card used for purchasing your original order. 

Future Feet will meet all its responsibilities under the Consumer Guarantees Act. If you have a quality concern with a recent purchase, please email us at sales@futurefeet.co.nz or contact one of our stores directly. 

Please send returns back to us at:

FUTURE FEET RETURNS
SHOP 11, FOUNTAIN COURT
1 JERVOIS ROAD, PONSONBY
AUCKLAND 1011
NEW ZEALAND

The customer is responsible for return shipping charges and assumes the risk of loss, so we recommend opting for tracked delivery via NZ Post or a courier company. 

If you'd like to exchange your item for another size or style, the quickest way is to place a new order for the item you would like, and return the original item for a refund. This ensures you receive the new item in the quickest possible time, and we won't sell out of your item in the meantime. You can also send the original item back to us with a request for an exchange, and we will ship out the replacement once we receive your original item back. Please allow 2-3 business days for us to dispatch your new item after receiving back your return.

PRIVACY POLICY
Personal information provided to Future Feet (such as your email address or phone number) is used only for the purpose of fulfilling orders or providing information. We will never sell, trade or knowingly share your details with a third party for commercial use. From time to time, we may email you with news about special offers, products or services. You can opt out of receiving such communications from Future Feet at any time.

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