FAQs

For New Zealand destinations, delivery is free for all orders of $50 and over. For orders less than $50, courier delivery is $8 incl. GST for non-rural addresses and $12 incl. GST to all rural destinations.

Sorry, we don’t deliver to PO Boxes as our courier company requires a physical delivery address.

We process your order as soon as we have received it, with a goal of dispatching all orders on or before the next business day. To ensure your order reaches you as quickly as possible, we may ship from more than one store, so you may receive your order in two separate deliveries. Courier delivery times will vary depending on your location - please contact us if you require a specific delivery timeframe for your order. We expect most orders to reach their NZ destination 2-4 working days from date of dispatch. 

Yes, we can arrange shipping to all international destinations. For delivery to Australia, shipping is NZ$25 for orders of NZ$149.99 and under and free for all orders over NZ$150. For a shipping quote for all other international destinations, please contact us for no-obligation quote.

If you’ve previously shopped with us in store, your email address may already be registered in our Loyalty Club programme. To set up a password for the first time, enter your email address as your user name and select ‘forgot password’. You’ll then be sent a password reset email and be able to access your existing account and rewards balance.

We recommend allowing growth room of approximately 12mm between the toes and the front of the shoe. When checking for growth room, make sure your child’s toes are flat and are not scrunched up, some children will pull their toes back when you’re pushing down on the top of their shoes – meaning you can accidentally overestimate how much growth room they have!

From between the ages of 1 and 5 years old, a child’s feet can grow up to a couple of shoe sizes (on the US shoe scale) a year. By the time they start school, the growth rate for your child’s feet usually slows to about 1 (US) size per year.

Your child’s feet will grow at different rates throughout their childhood. For first walkers, it’s best to check their foot size on a regular basis, every 4 to 6 weeks or so. For older toddlers up to 4 years old, we suggest checking their foot size every two months, and then every three to four months for older children up until their mid-teens.

We always recommend that your child remains barefoot as much as possible until they are walking confidently. Being barefoot is good exercise for little feet and helps with healthy foot development. There are times though when having bare feet isn’t practical, so we offer a range of soft soled shoes designed specifically for pre-walkers.

A child will usually take their first steps anytime from 9 months to 18 months. When your little one is walking unaided across a room, this is the perfect time for their first pair of shoes.

A child’s first shoe should be a good quality shoe designed specifically for first walkers with a lightweight upper and be made of a breathable material such as leather. The sole needs to be soft and flexible and be able to bend at the base of the toes. The inside of the shoe should be smooth with no hard seams to rub against soft skin. The heel should have a firm heel counter to provide support and prevent feet from rolling in.

It’s really important that your child wears correctly fitting shoes. Feet are one of the few parts of the body that are not fully formed at birth. The soft bones in a baby’s feet will gradually fuse over time into the 26 bones that make up an adult’s foot. The critical age for foot development is from 1 to 5 years when the foot is soft and vulnerable, making them prone to becoming damaged if the shoes are not the correct fit.

The length of the shoe should be long enough to accommodate toes without any pressure, but should not be so long that the child’s foot moves around inside the shoe or the shoe creates a tripping hazard! Check the shoe to see if it has a removable insole – if so, take it out and get your child to stand on the insole with bare feet or socks, making sure to line their heel up with the back of the insole. You’ll then be able to see clearly how much longer the insole is than the foot itself, making this a quick and easy way to visually check the length of the shoe in relation to the foot.

In addition to making sure there is sufficient length and growth room in the show, also check that there are no areas around the heel, ankle or other parts of the foot causing uncomfortable pressure. If the shoe is on the large side, check that it is not too loose around the heel – a good fitting shoe should hold your child’s heel comfortably in position and prevent the heel from rising up when walking. If a shoe has velcro straps, these are often a good visual guide to whether the shoe is a suitable fit for your child – if the straps don’t fully close across your child’s foot, the shoe may be too narrow for your child. Conversely, if the straps are too long, the shoes could be too wide for your child.

It all depends on whether the shoe is a good fit for your child’s feet, and if it’s not too worn out by its previous owner. Check firstly to make sure the shoe is not too large or too small for your child, then check for signs of wear both inside and outside of the shoe. If you can see the previous owner’s foot indentations from wear on the insole of the shoe, or there is wear to the sole or heel on the outside of the shoe, the shoe has been well used and will have moulded over time to the previous owner’s foot. It’s therefore had plenty of wear and is not ideally suitable to be handed down to a new pair of feet.

Scuffing on leather shoes is caused through wear and with contact with rough surfaces. If your child’s leather shoes become scuffed, treat it early on with a beeswax polish to protect the leather from further damage and to maintain the shoe’s colour. If the colour has started to wear away through scuffing, we recommend applying a coloured leather restorative shoe cream. To use the shoe cream, place a small amount on a soft clean cloth, and apply a thin layer to the affected area. Rub in gently with the cloth, and allow to dry. Once dry, and using another clean cloth, polish the area with circular motions until the area feels smooth and dry. Regular treatment with shoe cream will help to condition the leather, improve water resistance, reduce scuffing and help to ensure a longer life for the pair of shoes.

Stuff the wet shoes with absorbent paper towels or newspaper and leave to dry naturally. Never place wet leather shoes near a heater or in the dryer, as the heat can cause the leather to crack and damage the glue used in the soles. When dry, replenish the natural oils in the leather by using a product like beeswax or a restoring cream. A light spray of waterproofing product will help to repel dirt and water for future wears.